Your Privacy is Fully Protected at ff44

ff44 places the highest importance on the privacy of its users. This Privacy Policy ("Policy") explains what information we collect while you use the ff44 platform, how that information is used, who it may be shared with, and what steps we take to keep your information secure.

By using this website or any of ff44's services, you agree to the terms described in this Policy. If you do not agree with any part of this Policy, please refrain from using our platform.

1. What Information We Collect

We may collect the following types of information for the purposes of registration, payment, and service delivery on the ff44 platform.

1.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Mobile number and email address
• bKash, Nagad, or Rocket account details (for transaction verification)
• Documents provided for identity verification
• Messages sent to us via live chat or email

1.2 Automatically Collected Information

When you use the ff44 website, our system automatically collects certain technical information:

• IP address and device type
• Browser and operating system type
• Pages visited, time spent, and click data
• Cookie and session data (see details below)

1.3 Identity Verification

To ensure financial security and fair play, and in the interest of account protection, ff44 may request a government-issued ID or other verification documents in certain situations. This information is kept strictly secure and used solely for verification purposes.

2. How We Use Your Information

ff44 uses collected information only for legitimate business purposes. Each purpose is clearly described below:

1. Account Management: Your information is used to create, manage, and verify your account.
2. Transaction Processing: Your payment information is used to securely process deposits and withdrawals via bKash, Nagad, and Rocket.
3. Customer Support: Your contact information is used to resolve your issues via live chat or email.
4. Security & Fraud Prevention: Log data and IP information are analysed to protect accounts and detect suspicious activity.
5. Platform Improvement: Anonymous usage data is analysed to further improve the user experience.
6. Legal Compliance: Certain information is retained and disclosed in accordance with applicable legal requirements.

3. Information Sharing & Disclosure

ff44 may share information with third parties in limited and specific circumstances. Those circumstances are described below:

3.1 Service Providers

We rely on trusted service providers to operate our platform — such as payment processing, technical infrastructure, and security services. These providers use information only in accordance with ff44's instructions and are bound by strict confidentiality agreements.

3.2 Legal Obligations

ff44 may be required to disclose information when necessary as part of a lawful order or legal process from a competent court or government authority.

3.3 Fraud & Abuse Prevention

To detect and prevent fraudulent activity, money laundering, or other illegal activity, relevant authorities may be informed where necessary.

3.4 Business Transfers

In the event of a future business merger, acquisition, or asset transfer, user information may form part of the transferred assets. However, we will notify you in advance in such cases.

4. Cookies & Tracking Technologies

ff44 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve the functionality of the website.

4.1 Types of Cookies

• Essential Cookies: These are essential for the basic functionality of the platform. They are required to maintain login sessions and keep security features active.
• Functional Cookies: These cookies are used to remember your preferences and language settings.
• Analytical Cookies: These help us anonymously analyse which features of the platform are used most.

4.2 Cookie Controls

You can disable cookies through your browser settings. However, please note that disabling essential cookies may cause some core features of ff44 to not function properly.

5. Data Security Measures

ff44 adopts industry-standard technical and organisational measures to keep your personal information secure.

6. Data Retention Period

ff44 retains your information for as long as it is needed to provide services or as required to fulfil legal obligations.

6.1 Active Accounts

While your account is active, all your account information and transaction history are retained. This information helps you review your activity and assists in resolving any disputes.

6.2 After Account Closure

If you close your account, we may retain certain information for a specified period in accordance with legal and regulatory requirements. After that period, the information is securely deleted or anonymised.

6.3 Legal Obligations

Retaining records of financial transactions and identity verification documents for a specified period may be legally mandatory under applicable law.

7. Your Privacy Rights

As a user of ff44, you have the following rights over your personal information:

1. Right of Access: You may request a copy of the information we hold about you at any time.
2. Right to Rectification: If your information is incomplete or inaccurate, you may request that it be corrected.
3. Right to Erasure: Where there is no legal obligation to retain it, you may request that your personal information be deleted.
4. Right to Restriction of Processing: In certain circumstances, you may request that the processing of your information be restricted.
5. Right to Data Portability: You may request your information in a structured, commonly used format.
6. Right to Object: You may object to the processing of your information for specific purposes.

To exercise any of these rights, contact our support team. We will respond to your request as quickly as possible.

8. Protection of Minors

The ff44 platform is intended only for those aged 21 or above. We do not knowingly collect personal information from minors.

If we become aware that a minor is using our platform or has provided us with information, we will immediately close that account and delete the associated information. If you believe a minor is using our platform, please inform our support team.

9. Third-Party Services

ff44 uses third-party services such as bKash, Nagad, and Rocket for payment processing. When using these services, you will be subject to the respective provider's own privacy policy and terms of service.

ff44 is not responsible for the privacy practices of these third-party platforms. We recommend that you review their privacy policies before using those services.

9.1 Game Providers

The ff44 platform serves content from various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers use their own technical infrastructure and have their own privacy policies.

10. Policy Changes & Updates

ff44 may update this Privacy Policy from time to time. For any significant changes, we will notify users in the following ways:

• The updated policy will be published on this page, and the "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered mobile number or email.
• Continued use of the platform after changes are made will be taken as your agreement to the updated policy.

We recommend that you review this policy regularly to stay informed about the latest updates.

11. Contact Us

For any questions or concerns about the Privacy Policy, or to submit a request to exercise your rights, contact our support team through the following channels:

We believe that trustworthiness and transparency are the foundation of a strong platform. At ff44, your privacy is our highest priority. We are always committed to honoring your trust.